ABBEY ROSE TERMS & CONDITIONS

All services and communication, email, online or otherwise, delivered by myself, Abbey Rose, as well as information on this website (abbeyrosewellness.com) are meant to offer advice and spiritual healing only. Abbey Rose is not a licensed counsellor, medical or health care provider. She will not diagnose conditions, perform any medical or psychological treatment, assessments, prescribe any medications or provide any legal guidance or advice. Her services are not a substitute for professional mental health care or medical care. As she sees it her services are meant to take up when major emotional and psychological wounds are already healing or healed.

The term “Services” as here used covers medium readings, psyhchic readings, workshops, events, newsletters, blog articles, videos, and e-books for clients.

Abbey Rose is continually striving to ensure the standard of service she provides to her clients remains excellent.

Disclaimer

I am over the age of 18 years.

I agree not to reproduce, sell, copy, duplicate or exploit any portion of the services provided without written consent from Abbey Rose.

I understand that the any services I will be receiving from Abbey Rose are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that Abbey Rose is not acting as a mental health counsellor or a medical professional.

For legal purposes, I understand that Abbey´s Services are currently an unregulated industry.

I understand and agree that I am fully responsible for my well-being during and after sessions or workshops, and subsequently, including my choices and decisions.

I understand that all comments and ideas offered by Abbey Rose are solely for the purpose of aiding me in achieving personal growth. I have the ability to give my informed consent, and understand that results are not guaranteed.

I understand that Abbey Rose will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if Abbey Rose is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Zoom and other technology.

I (client or the clients family, any persons, or other family members, personally or professionally) hereby release, waive, acquit and forever discharge Abbey Rose, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by Abbey Rose as a result of the advice given by Abbey Rose or otherwise resulting from the customer relationship contemplated by this agreement.

Terms and Conditions

Abbey Rose reserves the right to refuse services to anyone, for any reason, at anytime.

The reading schedule will be arranged between Abbey Rose and the client and can be booked up to 12 months in advance.

When booking online your date and time is confirmed unless otherwise noted by Abbey Rose.

In return for the fees payable by the client (or by a third party on their behalf), Abbey Rose agrees to provide the service as described and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

Where any client is unhappy with any of the terms and conditions they can contact Abbey Rose to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in any of the offered services constitutes acceptance of these terms and conditions.

Format of Services

Face to face (venue by mutual agreement), via Zoom (client calls Abbey); online telephone sessions (client calls Abbey); or other format where such is agreed. Unless otherwise agreed, the client is responsible for telephoning Abbey at agreed times. Abbey is responsible for ensuring that she is available for her services at agreed times.
The length of a session is as agreed between Abbey and the client before sessions commence.

Services Fees

In accordance with Abbey´s current per session fee or fee for any services, or any other such fee as shall notified to the client online or via email. Abbey Rose will confirm the fees in writing, usually by email, unless this is impractical. The payment is required in advance.

Dates and Times of Services

The date and time of session and other services like workshops or events will be confirmed between Abbey Rose and the client by email.

Services can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card using the Paypal payments systems. Where receipts are requested by the client, they will be sent by e-mail.

Fees are payable in advance of each session, event or workshop unless otherwise agreed. Where payment has not been received by Abbey Rose in advance Abbey Rose is not obliged to provide the session, event or workshop.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Between Services

The client may contact Abbey Rose by e-mail between sessions to seek clarification regarding anything arising from a session or for administrative purposes (e.g. where a client needs to rearrange a session or make a payment). Abbey Rose will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Services

If a client needs to reschedule a session, event or workshop, they should provide at least 48 hours notice. No refunds will be given to clients for unused sessions, events or workshops, but rescheduling is possible. You will have the option to reschedule only once within 1-2 months of the scheduled date. Please do not attend your in person session, event or workshop if you are sick. You may reschedule or convert an in person reading to an online reading.

In exceptional circumstances Abbey Rose may need to rearrange a coaching session. In those instances she will also give the client 24 hours notice where practical. Your appointment will be re-scheduled into the next available date.

Confidentiality

Personal information or business information supplied by clients in sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Abbey Rose can decide to terminate the service to the client early or refuse or be unable to provide further sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Abbey Rose where practicable and will be refunded any advance payments made for sessions not yet provided.

Responsibilities

Abbey Rose will seek to enable the client to improve their quality of life. However, the client has sole responsibility for taking important decisions in their life or business. Abbey Rose has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of sessions or other services, or for any perceived failure by the client, whether justified or otherwise, to achieve an improvement in quality of life.

Support people are not allowed within any of the services/sessions unless you have booked a family or a custom reading.

Abbey Rose has zero tolerance to any form of abuse including trying to test her abilities, misrepresenting yourself during the reading, being rude, abrasive, demanding, or argumentative during any of the services offered.

Copyright

You agree not to reproduce, sell, copy, duplicate or exploit any portion of the services provided without written consent from Abbey Rose.

All content within this website, including the newsletters, videos and blogs articles, information within the sessions, live events, and workshops is copyright protected and may not be reproduced in any form unless written consent is obtained from Abbey Rose.

No recordings are provided during events, readings, or workshops. Video recording of any of the services is strictly prohibited unless consent is obtained from Abbey Rose and will be subject to legal action.

Variation of Terms & Conditions

Abbey Rose may change any of these terms or conditions including the Per Session Fee. by giving the client one week’s notice in writing by letter or e-mail of the change(s).

Feedback

Feedback about the service is welcomed and can be given during a session or by writing to Abbey Rose via email.

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